EN
At SELLMORE, Helen is a highly acclaimed foreign trade salesperson. She stands out among many salespeople with her professional knowledge, enthusiastic service attitude and excellent communication skills.
On this day, she welcomed a special customer - the owner of a bakery, who was eager to purchase a series of bakery packaging from SELLMORE, including exquisite dessert paper boxes, cute small paper cups and practical Paper Bags.
However, this order was difficult from the beginning. First of all, in the design stage, the customer had very unique and specific requirements for the pattern and style of the packaging. He hoped that the packaging could perfectly show the characteristics of his bakery, while conforming to the current popular aesthetic trends and attracting customers' attention.
Helen communicated with the company's design team repeatedly and provided a variety of design options for customers to choose from, but the customer always felt that there was still a little feeling missing. Every modification of the design plan was like groping in the dark, looking for the most suitable spark of inspiration.
After many attempts and adjustments, Helen had an idea. She deeply understood the story behind the customer's bakery and incorporated its brand concept into the packaging design.
For example, the customer's bakery is characterized by a warm family atmosphere. Helen suggested using a combination of black and orange on the packaging. This color combination is unique and vibrant, which can attract the attention of young consumers.
At the same time, she also proposed printing some simple and creative patterns on the packaging, such as abstract baking elements or geometric figures, showing a cool style, which is in sharp contrast with the traditional warm family atmosphere and makes the packaging stand out on the shelf. This plan was finally recognized by the customer, and the design problem was solved.
Next, transportation problems followed.
Because the customer's area is under road construction recently, the traffic conditions are very unstable, which poses a huge challenge to the timely delivery of goods. If the delivery is not on time, it will not only affect the new product launch plan of the customer's store, but also damage the reputation of SELLMORE.
Helen did not hesitate at all, and she immediately worked closely with the logistics department. On the one hand, she actively communicated with the customer, sincerely explained the current transportation difficulties, and assured the customer that SELLMORE would do its best to solve the problem; on the other hand, she and the logistics team replanned the transportation route and found a more stable and efficient transportation method.
They even contacted local partners and arranged for special personnel to connect with the transportation of the goods to ensure that every link can go smoothly.
After some efforts, the goods were finally delivered intact the day before the new Products were launched in the customer's store. The customer was deeply moved by these exquisite baking packages and Helen's hard work to solve the problem.
He not only praised Helen, but also said on the spot that he would continue to cooperate with SELLMORE in the future and recommend it to his peers.
Not long after, the bakery owner placed a return order to Helen again, and the order volume was larger than before.
With her professionalism, patience and sense of responsibility, Helen successfully solved the customer's problem, and also won the trust of customers and more business opportunities for SELLMORE, taking another solid step on the road of foreign trade business.
From then on, Helen and the bakery owner became long-term partners, and SELLMORE's baked food packaging became a highly respected product in the market, adding luster to more bakeries.
